Customer Service Representative

Cross-trained front desk and ramp customer service; invoicing; dispatch support; coordinate services and logistics.

Responsibilities: • Meet/greet customers at ramp and front desk • Full-service concierge (fueling, catering, lodging, transportation) • Stock departing aircraft; complete request and contract forms • Escort/assist transportation; invoice fueling and handling services • Opening/closing duties; update arrival/departure board • Communicate aircraft call-ins and parking; dispatch fuel orders • Coordinate with Line Service; maintain clean/professional lobby; maintain supplies • Professional correspondence with customers/vendors

Qualifications: • HS diploma or GED • 1–2 years customer service (aviation/FBO preferred) • Excellent communication; analytical/organizational skills • Accurate records; multitask in fast-paced environment • Differentiate aircraft types; understand military time and phonetic alphabet • Proficient with customer service software • Self-starter; receptive to feedback • Valid Driver's License; ability to attain Love Field badge

Benefits: • 401(k) with company match • Medical, dental, vision, basic life & AD&D • Paid Time Off • Additional supplementary benefits

Work Environment: Weather exposure; very loud noise; lift/move up to 25 lbs; prolonged sitting at times; customer-service decorum required.